Shipping & Delivery

Schmooks is located in Canberra, Australia. Your item/s will be posted via Australia Post. 

Your order will be posted within 7 business days. 

All orders are sent with tracking.

 


DOMESTIC ORDERS
Orders placed within Australia arrive within 2 - 7 business days of being posted.

 

INTERNATIONAL ORDERS

Please note that international shipping times have changed due to the pandemic. 

We now provide an International Express Service via DHL. Please see international shipping options below:

 

DHL Express International

  • DHL Tracked international shipping at the cost of $33 AUD. Delivery takes an estimated 7 days.
OR 
Tracked International 
  • Tracked international shipping at the cost of $14.95 AUD. Delivery takes an estimated 4 - 6 weeks.

Every effort is made for Schmooks items to arrive as quickly as possible, however please be aware that postage times may be prolonged due to unforeseen circumstances.

If you need your item/s to arrive by a certain date we recommend upgrading your shipping to an express service. 

Please be aware that international orders may attract customs duties and taxes. Please check with your local customs authority for further information prior to placing an order.


RETURNS

  • We are happy to offer a full refund or exchange within 14 days of receiving your order. The item must be unused and in the same condition that you received it. It must be in the original packaging. 
  • Returns can be sent to Schmooks Pty Ltd, PO Box 3163, Weston Creek, ACT, 2611, Australia.
  • We recommend that you use registered post or a trackable shipping service to ensure your item is not lost in transit. 
  • The refund amount will be less the shipping charge.  
  • The refund amount will be applied to your original method of payment.
  • Refunds may take up to 5 business days to appear in your account. International refunds may take up to 10 business days to appear in your account. 



If you have any questions regarding shipping, delivery or returns please feel free to contact us info@schmooks.com.au We love to help!